Ticket/Cruise Contract
Your ticket is the Cruise Contract which is enclosed in every document
package. You will receive this package within 28 days of sailing.
Carefully read your Cruise Contract, as it contains important terms
and conditions which govern your cruise vacation. It must be signed by
all Guests upon check-in at a Walt Disney World® hotel or prior
to embarkation at the Disney Cruise Line® Terminal. In the
event of conflict between the terms and conditions contained in the
Cruise Contract, these Terms and Conditions, the terms of any
Disney Cruise Line advertisement or offer, and the oral or written
representations of any Disney Cruise Line representative, the
terms and conditions contained in the Cruise Contract shall control.
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Minor
Minors under the age of 18 not traveling with a parent or legal
guardian must be accompanied by an adult over the age of 21 in the
same stateroom. The parent or guardian of any minor not traveling with
a parent or guardian must appoint an adult to have custody and control
over the minor and to contract on their behalf in connection with the
Disney Cruise Line vacation. An appointment form is enclosed in
every document package and must be signed by parent or legal guardian
prior to embarkation at the Disney Cruise Line Terminal.
After 9:00 p.m. Beat Street and Route 66 are restricted to Guests 18
years and older.
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Baggage,
Valuables, and Other Possessions
Each Guest may bring aboard the ship a reasonable amount of clothing
and personal effects without charge, not to exceed two bags per
person. All Guest baggage must be stored in the Guest's stateroom and
must be labeled with the Disney Cruise Line baggage tag.
Dangerous or illegal articles such as weapons, explosives, oxygen,
combustible substances or nonprescription controlled substances may
not be brought to the Walt Disney World Resort or taken aboard
the ship. Any such items shall be surrendered to the Master of the
vessel at embarkation, and may be disposed of at the sole discretion
of the Master. You should retain valuables such as cash, negotiable
securities or other financial instruments, gold, silverware, jewelry,
ornaments, works of art, photographic/video/audio equipment or
supplies, laptop computers, cellular phones or other valuables in your
personal control as Disney Cruise Line is not responsible for
damage to or loss of these items.
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Deposit/Payment Information
A deposit is required to confirm a reservation. Deposit amount will be
determined at time of booking. Vacation and cruise packages are
subject to cancellation if full deposit is not received in our office
within the option period specified at time of booking. Final payment
in the form of a check or credit card (Visa®, MasterCard®, American
Express®, Discover® Card, Diners Club®, Japanese Credit Bureau or
Disney's Visa® Credit Card) must be received on the date determined at
the time of booking. Payment policy for group travel may vary. Please
contact your Travel Agent for complete details.
For payments by U.S. Postal Service send to:
Disney Cruise Vacations
Attention: Cash Operations
P.O. Box 10155
Lake Buena Vista, FL 32830
For payments by services such as
Federal Express®, Airborne®, or UPS® send to:
Disney Cruise Vacations
Attention: Cash Operations
210 Celebration Place
Celebration, FL 34747-4600
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Cancellations/Refunds
Cancellations must be made by telephone or in writing. Changes to the
vacation commencement date or changes of Guest names will be
considered cancellations. If the cancellation request is received 60
or more days prior to the vacation commencement date, 100% of the
amount of the vacation price paid will be refunded. Cancellation
requests received less than 60 days prior to the vacation commencement
date will be assessed cancellation fees as follows, regardless of
resale of stateroom or hotel room:
- 59-30 days prior to vacation commencement date, deposit amount
per Guest
- 29-8 days prior to vacation commencement date, 50% of vacation
price per Guest
- 7 days or less prior to vacation commencement date, no refund
No refunds will be made in the event of interruption or
cancellation by the Guest after vacation commencement date. All
appropriate refunds will be made directly to the Guest's credit card
account or through the Guest's Travel Agent if the reservation is made
through a Travel Agent. Disney Cruise Vacations is not responsible for
the receipt of refund monies by Guests from their Travel Agents. All
travel documents including airline tickets must be returned before
refund processing can begin. Certain Travel Agents may withhold an
agency cancellation fee. Disney Cruise Line reserves the right
to restrict any changes to a reservation. All changes are subject to
availability. Please note that changes made to overall party size may
result in a change to the rate. For your peace of mind, we recommend
the purchase of the Disney Cruise Vacations Protection Plan. Insurance
is not in effect until final vacation payment is made. Payment must be
made at least 60 days prior to vacation commencement date.
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Service Fees
Any changes or cancellations to your cruise vacation or Disney
Cruise Line air arrangements may be subject to additional fees
including, but not limited to, service fees for documents. Please
consult your Travel Agent or Disney Cruise Vacations for further
details.
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Claims/Notice/Requirements/Time Limits
No claim for delay, detention, personal injury, illness, emotional
distress or death of a Guest, or for loss of or damage to any property
of a Guest, may be brought against Disney Cruise Line unless
written notice of such claim is provided to Disney Cruise Line
within six (6) months after the date of the event upon which such
claim is based (within 30 days after the termination of the cruise for
a claim of property loss or damage); and no legal action may be
brought against Disney Cruise Line for delay, detention,
personal injury, illness, emotional distress or death of a Guest, or
for loss of or damage to any property of a Guest, unless such legal
action shall be commenced within one (1) year after the date of the
event upon which such claim is based (within one (1) year after the
termination of the cruise for a claim for property loss or damage),
and legal process relating to such action is served on Disney
Cruise Line within 120 days after filing, notwithstanding any
provision of law of any state, territory, possession or country to the
contrary.
All legal actions arising out of or relating to a Disney Cruise
Line vacation shall be brought, if at all, and maintained
exclusively in and before any court of competent jurisdiction located
in Brevard County, Florida, to the exclusion of courts located in any
other county, state, country, territory or possession whatsoever. The
only exception to this choice of forum is when and if Disney Cruise
Line asserts a petition for exoneration from or limitation of
liability.
Disney Cruise Line liability for loss of or damage to property
of any Guest is limited to the amount of $300 per Guest per voyage,
unless upon embarkation a Guest declares the true value of the
property in writing and pays 5% of the true value declared in excess
of $300 to Disney Cruise Line, in which case Disney Cruise
Line liability will be limited to the true value declared not to
exceed $5,000. All settlements will be made based on actual cash value
(replacement cost, less depreciation) up to the U.S. $300/$5,000
limits to Disney Cruise Line liability. Losses due to ordinary
wear and tear, perils of the sea and acts of God are not reimbursable.
Disney Cruise Line provides an in-room safe for your
convenience; however, Disney Cruise Line shall in no event be
liable for the loss of or damage to cash, negotiable securities, gold,
silverware, jewelry, ornaments, works of art, photographic/video/audio
equipment or supplies, laptop computers, cellular phones or other
valuables unless the same have been deposited with the Master or other
designated representative who issued a written receipt therefore. In
the event of such deposit, Disney Cruise Line liability for
loss or damage thereof shall be limited as otherwise provided in this
paragraph. Additional coverage may be purchased through the Disney
Cruise Vacations Protection Plan which is provided through World
Access Service Corporation.
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Walt
Disney World® Resort Check-In; Ship Embarkation
Check-in time for Walt Disney World® Resort hotels is normally
after 4:00 p.m. For Guests arriving early, luggage arrangements can be
made so Guests can visit Theme Parks or enjoy Resort amenities. It is
recommended that necessary items including: proof of citizenship,
valuables, medications (in their original containers) and any other
personal items or other items required for check-in or embarkation be
packed in your day bag. Walt Disney World Resort check-out time
is normally before 11:00 a.m. Ship's embarkation begins at 1:00 p.m.
Guests are required to be on board the ship at least one hour before
scheduled sailing time.
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Included in Vacation Fare
Cruise vacation fares include shipboard accommodations on a per-Guest
basis, and all meals and entertainment as provided on board the
vessel. For 7-Night Land and Sea Vacation Packages, the fare also
includes resort accommodations, unlimited admission to all Walt Disney
World Theme Parks and attractions, except where separately priced, and
unlimited use of the Walt Disney World® transportation system
for the length of the Resort stay. For parties reserving a Category 1
or 2 suite for more than 5 Guests, an additional Walt Disney World
Resort hotel room will be required at additional cost.
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Excluded from Vacation Fare
The Resort portion of the fare does not include meals, beverages, or
any other item of a personal nature. The cruise portion of the fare
does not include shore excursions (including excursions to St. John),
sightseeing or meals ashore in the ports of call, gratuities,
alcoholic beverages, soft drinks, bottled water, laundry or valet
services, or any other items not specifically included. The fare also
does not include airfare, ground or baggage transfers or Government
Taxes and Fees, which consist of all taxes and fees imposed by U.S.
and foreign governmental and quasi-governmental authorities, including
without limitation U.S. Customs and Immigration fees, ship passengers
international departure tax, airport passenger facility charge, flight
segment fees, international arrival and departure taxes, and sales,
use and excise taxes.
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Theme Park Admission
For Guests who purchase a 7-Night Land and Sea Vacation Package, all
applicable admission media will be provided at the front desk of their
Walt Disney World® Resort upon check-in. Admissions for the
Magic Kingdom® Park, Epcot®, Disney-MGM Studios,
Disney's Animal Kingdom® Theme Park, Blizzard Beach,
Typhoon Lagoon, Downtown Disney® Pleasure Island, and
DisneyQuest® Indoor Interactive Theme Park are valid from the day
of Resort check-in through the day of Resort check-out. Admission
media are not valid for special ticket events or separately priced
attractions. The type and features of admission media are subject to
change.
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Cruise Health Considerations
By boarding the Disney Magic® or Disney Wonder®, Guests
represent themselves as physically and otherwise fit to travel. If you
have a medical condition which requires you to take prescription
medication or may require you to obtain medical care during the course
of your cruise vacation, please consult with your personal physician
prior to traveling. For your convenience, a physician and nurse are on
call 24 hours a day on every cruise to provide basic medical services.
The physician and nurse are not employees or representatives of
Disney Cruise Line and will charge their prevailing fees for
services provided at your request. Decisions regarding medical care
and treatment are personal and confidential and as such are strictly
between the Guest and physician and nurse. Disney Cruise Line
is not liable for any death, personal injury, illness or emotional
distress caused by reason of any treatment, diagnosis, advice,
examination, prescription or other service provided by such medical
personnel or by the failure of such medical personnel to provide any
treatment, diagnosis, advice, examination, prescription or other
service. The ship's Master has the right at any time to require any
Guest to disembark for medical reasons, and compliance is mandatory.
For your peace of mind, we recommend the purchase of the Disney Cruise
Vacations Protection Plan. Insurance is not in effect until final
vacation payment is made. Payment must be made at least 60 days prior
to vacation commencement date.
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Holiday Shopping
Retail establishments in destination ports may be closed for certain
holidays.
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Right to Change
Itinerary/Detention
Disney Cruise Line may in its sole discretion and without prior
notice change, substitute, postpone, cancel or deviate from any
scheduled sailing, itinerary or call at any port, and may substitute
another vessel for the ship, and shall not be liable for any loss or
damage incurred by a Guest as a result of any such change,
substitution, postponement, cancellation or deviation. The Guest shall
pay any and all expenses incurred if a Guest is detained on board ship
or elsewhere at any stage of a voyage because of quarantine, port
regulations, prevailing applicable law, illness or other cause.
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Passenger Service Act
The United States Passenger Services Act requires Disney Cruise Line
to embark and disembark its Guests at the same U.S. port. Therefore,
we regret that we are unable to allow Guests to board in our first
Western Caribbean port of call, Key West.
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Group Travel
Policies for group travel may vary. Please contact your Travel Agent
for specifics.
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Pets
No animals are allowed on board the ships except for service animals.
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Refusal of Passage
Disney Cruise Line® may refuse to transport or may disembark at
any port any Guest who may be suffering from a contagious or
infectious disease, ill health or whose presence in the opinion of the
Master may be detrimental to the comfort or safety of other Guests or
the crew, or who, in the Master's opinion, might be excluded from
landing at destination by Immigration or other governmental
authorities. In such cases the Guest shall not be entitled to any
refund of fare or compensation whatsoever. Women who have entered
their 24th week of pregnancy as of their embarkation date will be
refused passage due to safety concerns. Neither a physician's medical
statement nor a waiver of liability will be accepted. In addition,
Disney Cruise Line cannot be held responsible or liable for any
complications relating to pregnancy at any stage. Infants under 12
weeks old will not be allowed to travel aboard Disney Cruise Line
ships.
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Stateroom Occupancy
Occupancy of stateroom on board the ships is limited to the number of
berths in that stateroom. Disney Cruise Line reserves the right to
limit the number of berths and single staterooms sold.
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Ships' Registry
Ships' Registry: The Bahamas.
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Transfer Information
For Guests who purchase the Disney Cruise Vacations Air Program,
ground and baggage transfers are included in your vacation package to
and from the Walt Disney World® Resort (if 7-Night Land and Sea
Vacation has been purchased), Port Canaveral and a Central Florida
airport. Guests who make their own air arrangements may purchase
ground and baggage transfers from Disney Cruise Vacations, which
transfers include transportation between the Walt Disney World
Resort (if 7-Night Land and Sea Vacation has been purchased), Port
Canaveral and a Central Florida airport. Please note that those Guests
who do not purchase the Disney Cruise Vacations Air Program or ground
transfers from Disney Cruise Vacations are responsible for all ground
and baggage transportation to and from the airport, Port Canaveral and
their Walt Disney World hotel, if applicable. We recommend that
you allow a minimum of four hours at the beginning and end of your
cruise for travel time, customs clearances and security checks at Port
Canaveral and the airport.
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Travel Agents
We invite you to visit your local Travel Agent to make your Disney
Cruise Vacations reservation. Travel agencies are not owned or
operated by Disney Cruise Vacations and act on the Guest's behalf in
arranging vacations.
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Terms Subject to Change
Disney Cruise Vacations reserves the right to change all prices and
other terms and conditions which appear in this brochure without prior
notice. Price changes will not affect bookings with paid deposit or
timely final payment, except where the increase results from increases
in Government Taxes and Fees.
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Single Occupancy Rates
Single occupancy fares are available upon request, subject to
availability. Guests booking categories 4 through 12 will be charged
175% of the package price. Guests booking categories 1 through 3 will
be charged 200% of the package price.
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Smoking/Non-Smoking Policy
For the comfort and enjoyment of our Guests, Disney Magic® and
Disney Wonder® have been primarily designated as non-smoking
ships. However, we recognize that some of our Guests smoke. Therefore,
to provide an onboard atmosphere that also satisfies smokers, we have
designated smoking areas in many of our lounges and on all open-air
decks and private verandahs. All staterooms are non-smoking. Disney
Cruise Line requests that all Guests observe the non-smoking areas
and refrain from smoking pipes and/or cigars in any of the public
areas. These requests are made to provide a comfortable shipboard
living atmosphere for everyone.
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Vacations Providers
Magical Cruise Company, Limited (doing business as Disney Cruise
Line-Registered Office: 3 Queen Caroline Street, Hammersmith,
London, W6 9PE, England), DCL Island Development, Ltd., and Disney
Cruise Vacations are each separate entities and are indirect
subsidiaries of The Walt Disney Company. Disney Cruise Line is the
operator of the Disney Magic and Disney Wonder ships. DCL Island
Development, Ltd. is the operator and provider of facilities on
Disney's Castaway Cay. Disney Cruise Vacations acts as the
sales agent for Disney Cruise Line in booking or confirming
arrangements for passage on the Disney Magic and the Disney
Wonder. All arrangements made for or by Guests for: (a) air or
ground transportation or travel; (b) shore excursions; (c) tours; (d)
restaurants; or (e) other similar activities or services, are made
solely for Guests' convenience and are at Guests' risk. The providers
of such activities and services are independent contractors and are
not acting as agents or representatives of Disney Cruise Vacations or
Disney Cruise Line. Neither Disney Cruise Vacations nor
Disney Cruise Line shall be liable or responsible in any way for
any death, personal injury, illness or emotional distress occasioned
by any Guest, or for loss of or damage to any Guest's property, which
arises by reason of any act or omission by providers of air or ground
transportation, shore excursions, tours, restaurants, hotels, theme
parks or other similar services or activities. In booking or
confirming arrangements for theme parks, entertainment and other
services at the Walt Disney World Resort, as well as hotels,
Disney Cruise Vacations acts as a purchaser/reseller of such
accommodations, services and activities. Disney Cruise Vacations shall
not be liable or responsible in any way for any act or omission
arising from or in connection with such accommodations, services or
activities. The liability of the provider of such accommodations,
services and activities may be governed by and determined in
accordance with limitations contained in applicable tariffs, laws,
conventions or contracts governing a Guest's relationship with such
provider. All concessionaires and their employees operating on the
Disney Magic and the Disney Wonder, including without
limitation the fitness center, spa, hair salon, laundry, internet cafe
and photo shop are independent contractors and Disney Cruise Line
is not responsible for any such parties' acts or omissions in
providing any goods or services to Guests.
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Guests With Disabilities / Wheelchair-Accessible Staterooms
Disney Cruise Line offers accessible staterooms and suites,
equipped for Guests with disabilities. Features include: ramped
bathroom thresholds, open bed frames, added phones in the
bathroom/nightstand, bathroom and shower handrails, fold-down shower
seats, hand-held shower heads, and lowered towel and closet bars.
Note: Guests requiring a wheelchair throughout their cruise must make
provisions for the use of that wheelchair prior to the cruise.
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Additional Services
Transfer tiers are provided at one of our feature pools. Sand
wheelchairs are available at Castaway Cay.
Wheelchair-accessible restrooms are available in the shipboard common
areas. Assistive Listening Systems are available in the main theaters.
Closed captioning is available for stateroom televisions and selected
onboard video monitors. Sign language interpretation is available for
live performances on designated cruise dates. Stateroom Communication
Kits containing door knock and phone alerts, phone amplifier, bed
shaker notification, a strobe light smoke detector, and a Text
Typewriter (TTY) are available.
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Accommodations
for Guests with Disabilities
If you would like to receive additional information or request
accommodations for Guests with disabilities, please discuss your needs
with the reservation agent at the time of booking. For information via
TTY, please call (407) 566-7455.†
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Walt Disney World
Resort® Room Location
At Walt Disney World Resort hotels, adjacent rooms, connecting
rooms, specific room location and types of rooms or bedding are on a
request basis only and are subject to availability at the time of
check-in. These requests may result in additional charges to be paid
directly to the Resort. Rollaways and cribs are available at selected
Walt Disney World Resort hotels on a request basis for an
additional charge, subject to availability.
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Perishables
Coolers are not permitted except if needed for medications, baby food,
or items related to dietary constraints. Coolers containing personal
items (e.g. soda or snacks) may NOT be brought on board. Homemade,
pre-cooked or other perishable items plus any open snack containers
will not be allowed to be brought on board. We regret that we are
unable to provide food preparation, refrigeration or storage on board
for personal food or beverage items.
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