Preparing for Your Cruise
First, relax - that's the point of your vacation. With Disney Cruise Line®, you'll find your ticketing, air transportation and transfers (if you choose our air program), your stateroom accommodations, meals and entertainment on board have all been arranged. All you need to do is pack - and you don't need to bring much, because the atmosphere is casual and informal. And if necessary, you can purchase almost anything you need right on board.
Should I buy travel
insurance?
We strongly recommend the purchase of the Disney Cruise
Vacations Protection Plan that provides baggage, trip
cancellation/interruption and medical expense coverage for
your vacation. Remember, most major medical policies do not
provide coverage outside the U.S.
What documentation do I need to bring?
All U.S. and Canadian citizens must travel with proof of
citizenship, which is a valid passport, or certified birth
certificate with a picture identification, or a certified
naturalization certificate with a picture identification.
Acceptable forms of picture identification are state or
provincial driver's license with a picture, or federal,
state, province or local government photo I.D. card.
Children 17 and under who are U.S. or Canadian citizens are
only required to have proof of citizenship, excluding
picture identification.
All guests who are non-U.S. citizens residing in the United States will be required to travel with their Alien Registration Card (Green Card) and valid passports. All other guests must have valid passports and necessary visas at time of embarkation. Travel documents required throughout the vacation are the responsibility of the guest. Please consult with your travel agent, government agencies, embassies or consulates to determine documentary requirements.
Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of cruise fare will be issued.
For all non-U.S. citizens including Canadian citizens, travel documents will be collected at check-in by a Disney Cruise Line representative and a passport/Alien Resident Card receipt will be issued for presentation to Immigration Inspectors upon return to Port Canaveral.
Should I bring cash? Credit cards? Foreign
currency?
Transactions aboard the ship are in U.S. dollars. In The
Bahamas and the Caribbean, U.S. dollars and major credit
cards are accepted almost everywhere. But you won't need
much cash (except for shoreside purchases), because
Disney Cruise Line has
a convenient "cash-free" system on board the ship. When you
arrive at the Walt Disney
World® Resort or at the
Disney Cruise Lin®
Terminal at Port Canaveral, your signature will be requested
for check-in. At this time you may also present a credit
card (American Express®, MasterCard®, Visa®, Discover Card®,
Diner's Club®, Japanese Credit Bureau or The Disney Credit
Card) which will give you charging privileges at both the
Walt Disney World
Resort and aboard the ship.
Any purchases on the ship, including beverage services, spa, salon services, photography, medical and laundry services, purchases from our retail shops, gratuities and any item of service of a personal nature must be charged to your room. All charges must be settled before your Resort departure and debarkation from the ship by cash, travellers checks, Disney Dollars, Disney Gift Card or by the credit cards mentioned above. (Any other expenses are payable on demand.) Note: Credit card payments are subject to credit clearance.
What should I pack?
In short, the less the better. The
Walt Disney World
Resort and Disney Cruise Line
offer a casual, informal resort atmosphere. During the
summer months, lightweight shorts, slacks, sundresses, jeans
and tops are all appropriate daytime attire in The Bahamas,
the Caribbean and Central Florida. In the winter, a light
jacket, sweater and socks may be needed for cooler days and
nights. Bring comfortable shoes - like boatshoes, sandals,
or sneakers. And don't forget swimwear, sunglasses, a sunhat
or visor and sunscreen - especially for the kids.
Shipboard evening attire for the Animator's Palate and Parrot Cay dining rooms is casual. Button-down, open-collar shirts or polo shirts and slacks are recommended for men. Pants and a blouse or a casual dress are appropriate for ladies. For Lumiére's and Triton's restaurants and our adult-only alternative dinner restaurant, Palo, it is suggested that men wear jackets, or a button-down shirt and tie, and ladies wear dresses or pantsuits. We kindly request that no shorts, T-shirts or jeans be worn in any of our restaurants in the evening.
Aboard the 7-Night Caribbean Cruise there is one evening dinner which requires more formal or "black-tie-optional" attire. Tuxedo rentals are available in advance for this special dinner. For those guests sailing on our 7-night cruise, we will celebrate the spirit of the Caribbean with a special deck party. You are invited to join in the fun by wearing festive island wear including colorful shirts, dresses, shorts or pants.
Also remember to bring prescription medicines in original containers, an extra pair of glasses or contact lenses and your camera. Of course, if you do forget something, you can buy it on board. Please note that strollers are available for rental on board.
What food or food storage containers are not
permitted?
Food coolers containing personal snack foods and drinks may
not be brought onboard. They are only permitted if needed
for medications, baby food or items related to special
dietary needs.
Homemade, pre-cooked or other perishable items plus any open snack containers cannot be brought on board. Limitations on permitted food items are directly related to concerns for food safety and contamination prevention.
Disney Cruise Line regrets that the crew members on board are unable to provide food preparation, refrigeration or storage for personal food or beverage items. Disney Cruise Line cannot verify the cleanliness of the environment in which pre-cooked or homemade food items were prepared, and so for the safety of all Guests and crew, these items are not permitted aboard the ship.
Personal bottle warmers are not permitted on board due to safety concerns. However, a limited number of approved bottle warmers and bottle sterilizers are available upon request through Guest Services. In addition, Guests can request hot water to be delivered to their stateroom at any time from Room Service.
Please be advised: Disney Cruise Line reserves the right to remove fragile items (including beverages) from checked luggage. In such cases, any alcohol will be discarded with no remuneration offered. Beverage containers are considered fragile and have previously caused damage in checked luggage. All fragile items must be transported inside carry-on luggage.
What time should I arrive at Port Canaveral?
For our Bahamian and Caribbean cruises, the Port Canaveral
cruise terminal and parking facility opens at 11:00 a.m.
Guests should arrive at the Port based on the arrival time
selected on 'My Online Check-In.' Embarkation begins at
approximately 1:00 p.m. Please note that all Guests must
board the ship no later than 4:00 p.m.
I've heard reports about the stomach flu
affecting passengers on cruise ships. What do I need to
know?
Stomach flu-like symptoms have recently been reported on
cruise ships. There have also been similar reports of the
stomach flu throughout North America and Europe. The Center
for Disease Control (CDC) has conducted extensive lab tests
on cruise ships and determined the stomach flu has been
passed through person-to-person contact and is not tied to
food or water aboard. In fact, a flu bug going around a
cruise ship is no different than one being passed around a
school or office building. Nevertheless, guests aboard our
ships will observe precautionary measures being taken to
promote their well-being. For more information, please call
1-800-951-3532.
At Sea
You can direct dial anywhere in the world right from your stateroom. Ship-to-shore rates apply and will be posted in your stateroom. Cellular Service at Sea is also available aboard the Disney Magic® and the Disney Wonder®.
What's an assembly drill - and do I have to go?
Everyone on board the ship must participate in a compulsory
safety drill before departure to comply with Coast Guard and
international safety regulations. All passengers are
required to attend.
There's so much to do on the ship! How will I
know what's going on when?
On your cruise, you can Discover Uncharted Magic™ of your
own. A complete listing of all activities, adventures and
entertainment will be available upon arrival in your
stateroom. Guest Services and the programming counselors
will be happy to assist you to develop a customized
itinerary for your one-of-a-kind voyage.
Is there children's programming on board?
Of course! Supervised children's programs and activities are
available on the ship from 9:00 a.m. to midnight for
children ages 3-12. Children must be age 3 and potty trained
in order to participate. Children must be able to interact
comfortably within our counselor-to-child ratio groups of
1:15 (ages 3-4) and 1:25 (ages 5-12) and within our
established age groupings of 3-4, 5-7, 8-9, 10-12. We are
unable to provide one-on-one care. A child who shows
symptoms of physical illness such as fever, vomiting or
diarrhea or who becomes disruptive within the group may be
excluded from participation. Parents sign their children in
and out of the programs. Events have been designed for teens
as well, ages 13-17. Teens do not need to be signed in and
out by parents. There is no additional charge for these
planned events.
Can I work away from home? (Business Services)
We know how important it is for business people, even when
they are on vacation, to keep in touch with responsibilities
at the office. You'll find a full range of business services
at the Walt Disney World®
Resort and on board the ship available for an additional
charge, including an Internet Cafe.
What if someone gets sick?
For your convenience, a physician and nurse are on call 24
hours a day to provide basic medical services on every
cruise. The physician and nurse are employed by a company
independent from Disney
Cruise Line®. But please keep in mind that a child
who shows symptoms of physical illness such as fever,
vomiting, diarrhea, unexplained rashes or discharge from the
nose or eyes may be excluded from participation in
programming as well as from babysitting services in
Flounder's Reef Nursery. Standard prevailing fees will be
charged for all physician and nurse services. If you require
any prescription drug, be sure to bring an adequate supply
in its original container. You should keep it in your
carry-on luggage so it is easily at hand.
Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the Bahamas?
You'll find lots of exciting duty-free shopping right on
board in our shops as well as on shore in Nassau! Each U.S.
resident aboard Disney Cruise
Line returning from The Bahamas to the U.S. can bring
back up to U.S. $600 worth of duty-free merchandise (retail
price) per Guest, provided at least $200 of the allotment is
purchased in The Bahamas. Each Guest 21 years of age and
older is limited to (2) liters of alcohol, of which one (1)
liter (33.8 ounces) must be produced in The Bahamas. 200
cigarettes and up to 100 cigars (excluding Cuban cigars).
These limits are mandated by U.S. law and are subject to
change.
Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the Eastern
Caribbean?
There sure are. Each U.S. resident aboard
Disney Cruise Line
returning from the Caribbean to the U.S. can bring back up
to $1,200 per traveler. However, no more than $400 in
purchases can be made on board the ship, on
Castaway Cay or on St.
Maarten, allowing $800 worth of purchases from St. Thomas.
Or, the entire $1,200 allowance may be used on purchases
from St. Thomas alone. Each Guest 21 years of age or older
is limited to: (5) liters of alcohol (Only one liter can be
acquired in St. Maarten or on the ship, with an additional
four liters being exempt if purchased on St. Thomas
providing at least one liter is produced in the U.S. Virgin
Islands): (5) cartons of cigarettes (Only one carton can be
acquired in St. Maarten or on ths ship, with an additional
four cartons being exempted if purchased on St. Thomas): 100
cigars (excluding Cuban cigars). These limits are mandated
by U.S. law and are subject to change.
Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the Western
Caribbean?
The exemption per person for returning residents is $400 per
person. This amount may be grouped from the ship, Grand
Cayman, or Cozumel. An additional $200 is allowed from
Castaway Cay, or a
total of $600 may be purchased in
Castaway Cay. Each
person 21 years of age or older may acquire (1) liter of
alcohol; 100 cigars (excluding Cuban cigars) AND 200
cigarettes duty free. These limits are mandated by U.S. law
and are subject to change.
Could the ports of call ever change unexpectedly?
Very rarely. We only divert from our scheduled Ports in
cases of extreme weather (such as hurricanes) or during
other circumstances that may challenge safety. When time
permits, we always try to alert Guests to possible Port
changes prior to sailing.
Why are you no longer allowing children in
diapers into your pools and spas?
The United States Public Health Service requires that only
children who are toilet trained be permitted to enter
swimming pools and spas on board cruise ships. For the
safety of our guests, we are taking every precaution to
inform them of these USPHS requirements.
What is the smoking policy while onboard?
Disney Cruise Line has
never allowed smoking in Guest staterooms. In addition,
smoking is prohibited in all interior spaces throughout our
ships. However, private verandahs and starboard-side
open-air decks 9 and 10 of the
Disney Magic and
Disney Wonder
(excluding the Mickey Pool area) have been designated as
smoking areas in an effort to provide a cruise experience
that satisfies both our non-smoking and smoking Guests. On
the Disney Dream
smoking is permitted on the starboard-side of Currents Bar,
located on deck 13 forward; and on the port-side deck
accessible through Meridian Lounge, located on Deck 12, aft.
For all ships, between the hours of 6 p.m. and 6 a.m.,
smoking is also allowed on the starboard side of Deck 4. The
remaining hours are dedicated to those wishing to jog or
walk along the Promenade.
Guests who are found smoking in their staterooms will be charged a $250 stateroom recovery fee. This fee covers deep cleaning that includes air filter replacement, carpet extraction and the cleaning and replacement of drapes, comforters, blankets and pillows.
Dining Onboard
Rotational dining is the Disney Cruise Line® way of making sure that each Guest experiences each themed dining environment on board. Every evening, you dine with the same tablemates and have the same servers as you "rotate" to one of 3 main restaurants (not all restaurants are on all ships). Guests receive their schedule when they board, which tells them exactly when and where to go. Children's menus are available in the restaurants.
When is dinner?
On the Disney Wonder®
and the Disney Magic®,
the Main Seating is at 5:45 p.m.; the Second Seating is at
8:15 p.m.
On the Disney Dream and the Disney Fantasy, the Main Seating is at 6:00 p.m.; the Second seating is at 8:30 p.m.
When you book a vacation, please request either the Main or Second Seating. If the seating preference is not available, an alternate seating will be assigned. Regretfully, requests for a specific dining time cannot be guaranteed. For the assigned time and restaurant rotation, please check the dining tickets located in the stateroom upon arrival. Times are subject to change.
Can I request with whom to sit at dinner?
Every person in your stateroom will be at your table. At the
time of booking, you can specify other people to sit with
who will also be on board. If you don't, assignments will be
made to fill in your table. Generally, adults without
children will dine with other adults, while families dine
with other families.
What should I wear to dinner?
Dining Dress requirements vary by venue or theme night on
your cruise. In general, most meals are "Cruise Casual".
Most cruises also have special theme nights with additional
attire requirements.
- Cruise casual nights — no shorts, swimwear or tank tops.
- Formal nights — for men: tuxedo or suit; for women: gown or dress.
- Semi-formal nights — for men: suit/jacket; for women: dress or pantsuit.
What is Remy, and how do I make a dining
reservation there?
Remy is an intimate Adult Exclusive restaurant located on
Deck 12, aboard the Disney
Dream and Disney
Fantasy. Offering the most upscale dining experience
available onboard, the restaurant serves the finest in
French-inspired cuisine for dinner. Reservations are
required and can be made online in advance of embarkation or
after you board the ship. Since seating is limited, advance
reservations are recommended. Remy dining is limited to
Guests 18 and older. The Remy Dining Option is available for
$75 USD per Guest for dinner.
What is Palo, and how do I make a dining
reservation there?
All 4 ships feature an elegant adults-only restaurant called
Palo. Reservations for champagne brunch, high tea (on
available cruises) and dinner at Palo can be made online in
advance of embarkation or after you board the ship. Since
seating is limited, advance reservations are recommended.
Palo dining is limited to Guests 18 and older. The Palo
Dining Option is $20 USD per Guest for both brunch and
dinner. High tea is $15 USD per Guest.
Please Note: When Guests have not cancelled a dining reservation at Palo or Remy by 2:00 p.m. on the day of the reservation or do not show to the restaurant to honor their reservation, the reservation is considered confirmed and 100% of the Dining Option is applied to the Guests' folio.
Where are breakfast and lunch served?
Breakfast and lunch are served in Parrot Cay and Lumiérés on
the Disney Magic;
Triton's and Parrot Cay on the
Disney Wonder; Royal
Palace and Enchanted Garden on the
Disney Dream; Royal
Court and Enchanted Garden on the
Disney Fantasy. There
are also buffets at Topsider Buffet on the
Disney Magic and Beach
Blanket Buffet on the Disney
Wonder, as well as casual dining at Cabanas on the
Disney Dream and
Disney Fantasy. Quick
poolside meals are also available during breakfast and
lunch. The Personal Navigator provides specific hours of
operation for all dining locations.
Is room service available?
You can order room service 24 hours a day. From 7:00 to
10:00 a.m., complimentary continental breakfast will be
delivered to your stateroom upon request (excluding
disembarkation morning). For Guests in Category 1, 2 and 3
staterooms, a full breakfast is served upon request from
7:00 to 10:00 a.m., with the exclusion of disembarkation
morning.
Do you offer meals for special dietary needs?
Low-sodium meals, kosher meals and certain other special
diet-restricted meals are available. Please detail any
dietary requests at the time of booking so that we can
accommodate special dining requirements.
Are meals served on shore excursions?
Meals are served on some shore excursions. Check the details
of the excursion at the time of booking.
What is the policy on alcoholic beverages?
The drinking age aboard the ship is 21. Valid photo I.D.
required. Disney Cruise Line
reserves the right to refuse sale and/or service to anyone.
Are alcoholic beverages and sodas free?
Free sodas are available at the Beverage Station on Deck 9
of the Disney Magic
and the Disney Wonder.
There are 2 Beverage Stations on Deck 11 of the
Disney Dream and
Disney Fantasy.
However, you must pay for alcoholic beverages and sodas at
the bars and lounges onboard.
In Ports of Call
Lengths vary, but in general you dock for a half day to a full day. Check the cruise itinerary pages for specific onshore and onboard times.
How do I get
on and off the ship when it docks at ports?
At most destinations, the ship docks right at the
port. At some, the ship anchors offshore and then you
"tender," meaning smaller boats take you from your Disney
ship to the dock. At Castaway
Cay, the ship docks right at the island, so you can
get on and off at your convenience.
Security guidelines require all adult Guests to show a picture I.D. and their Key to the World card to embark and disembark the ship in all ports, including Castaway Cay. Anyone under the age of 18 wishing to go ashore unaccompanied will be required to have a consenting parent, guardian or other responsible adult with them at the gangway, to provide a signature as authorization.
Do I have to book excursions in advance?
We recommend you book excursions in advance on
disneycruise.com or onboard at the Shore Excursion Desk on
Deck 3.
Are meals served on excursions?
Meals are served on some excursions. Check the
details of your excursion at the time of booking.
Are there things to do on shore if I'm not on an
excursion?
The ports have many exciting activities you can
undertake on your own — from beach outings to shopping to
touring. Excursions are, however, a convenient way to
experience the ports. Be sure to watch your in-stateroom TV
for specific excursion information the day before you arrive
at each port.
Could the ports of call ever change unexpectedly?
Very rarely. We only divert from our scheduled
ports in cases of extreme weather (such as hurricanes) or
during other circumstances that may challenge safety. When
time permits, we always try to alert Guests to possible port
changes prior to sailing.
Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the Bahamas?
Each Guest returning from the Bahamas to the U.S.
can bring back up to a total of U.S. $800 worth of duty-free
merchandise (retail price). Each Guest 21 and older is
limited to 2 liters of alcohol, of which 1 liter must be
produced in the Bahamas and Guests 18 and older are limited
to 200 cigarettes and 100 cigars (excluding Cuban cigars).
These limits are mandated by U.S. law and are subject to
change.
Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the Western
Caribbean?
The exemption for each Guest returning from the
Western Caribbean to the U.S. is a total of U.S. $800 worth
of duty-free merchandise (retail price) from Grand Cayman,
Cozumel and Castaway Cay.
Each Guest 21 and older may acquire 1 liter of alcohol and
Guests 18 and older are limited to 200 cigarettes and 100
cigars (excluding Cuban cigars). These limits are mandated
by U.S. law and are subject to change.
Are there limits to the amount of duty-free
merchandise that I may bring into the U.S. from the Eastern
Caribbean?
Each Guest returning from the Eastern Caribbean to
the U.S. can bring back up to a total of U.S. $1,200 worth
of duty-free merchandise (retail price). However, no more
than $800 in combined purchases can be made on board the
ship, St. Maarten and
Castaway Cay. Or, the entire U.S. $1,200 exemption
may be used on purchases from St. Thomas alone. Each Guest
21 and older is limited to 5 liters of alcohol (only 1 liter
can be acquired in St. Maarten or on the ship, with an
additional 4 liters being exempt if purchased on St. Thomas,
provided at least 1 liter is produced in the U.S. Virgin
Islands). Each Guest 18 and older is limited to 5 cartons of
cigarettes (only 1 carton can be acquired in St. Maarten or
on the ship, with an additional 4 cartons being exempted if
purchased on St. Thomas) and 100 cigars (excluding Cuban
cigars). These limits are mandated by U.S. law and are
subject to change.
How do I declare purchases with U.S. Customs?
All Guests (one per family) must complete a U.S. Customs
Declaration Form to submit to U.S. Customs. Those Guests
(one per family) that have exceeded the Customs allowance
are required to submit a completed U.S. Customs Declaration
Form to Customs in Diversions (Disney
Wonder® and Disney
Magic®) prior to debarkation. Specific times and any
changes to locations will be delivered to your stateroom the
night before debarkation. Customs Declaration Forms are also
available in different languages at the Guest Services Desk
located on Deck 3, Midship. You will be subject to
additional fines if you fail to declare purchases over the
Customs allowance. U.S. Customs will continue to make random
inspections in the luggage hall area. These limits are
mandated by U.S. law and are subject to change.
Are duty-free third-party deliveries allowed in
ports of call?
The security of our Guests, crew and ship is our
highest priority at Disney
Cruise Line®. As a result, third-party deliveries are
prohibited in our ports of call. Guests are welcome to
return to the ship with purchases made in port as long as
those items can be examined by ship security upon boarding.
Services and Amenities
Guests staying in conciege staterooms or Platinum Castaway Club members may check-in at the concierge check-in desk at the cruise teminal. In the past, Guests in non-concierge staterooms traveling with concierge Guests/Platinum Castaway Club members were able to check-in together at the exclusive check-in areas in the port. To maintain the integrity of this exclusive benefit, this option will no longer be available. Guests in non-concierge staterooms traveling with concierge Guests/Platinum Castaway Club members may check-in at the Gold/Silver Castaway Club check-in area (if applicable) or the standard check-in area.
Do I need an electrical converter?
All stateroom outlets are 110V/60 Hz. Standard U.S.
electrical appliances will work on board. There's a hair
dryer in every stateroom bathroom.
What if I run out of film?
You won't because you can buy film at our
merchandise shop, Mickey's Mates, which also offers a
limited selection of cameras and accessories. Of course,
with so many exciting photo opportunities happening on
board, you might wonder if you can cover it all. But don't
feel pressured to keep your camera handy. Our photographers
will wander the ship, putting your fun and excitement on
film. You'll find their photos displayed for purchase at the
photo shop.
What can we buy?
Lots! You'll have the opportunity to purchase
exclusive Disney Cruise Line®
logo merchandise available on board and nowhere else. From
beautiful clothes to towels to fine watches - this is your
chance to keep the memories alive long after your cruise.
You'll also find unique and exclusive Disney collectibles,
and if someone forgets their toothpaste or bathing suits -
we've got that, too! All this, and much more, is available
at the duty-free and retail shops of
Disney Cruise Line.
Did you say there's a spa on the ship? Ahhh! Lead
me to it!
Disney Cruise Line
offers one of the most elaborate spa and fitness centers at
sea, with programs ranging from a simple facial to a full
range of treatments to relax and refresh your body and soul.
Spa, hair salon, massage and beauty shop charges are
additional and may be charged to your room.
Is there laundry service?
Laundry services are available at your
Walt Disney World®
hotel and we suggest you take advantage of them if you have
a lot of laundry to do during your stay. On board, laundry
and dry-cleaning services (with stateroom pickup) are
available for a charge. There is also a self-service Guest
Laundry Room with coin-operated washers, dryers, detergent
and ironing equipment. For safety reasons, irons or steamers
may be used in the laundry room only.
Can I bring visitors on board the ship?
Sorry, but for security and safety reasons, we
cannot allow any visitors aboard.
Help! I'm really confused about tipping!?
We'll make it easy. Of course, you should never
feel that a reward is automatically expected from you. But
it is customary to give gratuities in recognition of
service, which you will most likely be treated to in
abundance aboard the ship. As a guideline, may we suggest
the following:
Per guest/Per cruise
| 3-Night | 4-Night | 7-Night | 10-Night | 14-Night | |
| Dining Room Server | $12 | $16 | $28 | $40 | $56 |
| Dining Room Asst. Server | $9 | $12 | $21 | $30 | $42 |
| Dining Room Head Server | $3 | $4 | $7 | $10 | $14 |
| Stateroom Host/Hostess | $12 | $16 | $28 | $40 | $56 |
| Dining Manager | Your Discretion | ||||
| Room Service | Your Discretion | ||||
| Total | $36 | $48 | $84 | $120 | $168 |
For your convenience, a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your room charge.
At the Walt Disney World Resort, 15% is the customary gratuity at restaurants and bars.
Can we celebrate a special occasion?
Whether you're celebrating an anniversary,
birthday, honeymoon, or other special occasion, please have
your travel agent advise us of such occasions at least three
weeks prior to departure. We will be happy to celebrate the
occasion in the dining rooms. We offer a great variety of
fun-filled baskets, merchandise and other goodies that will
get your cruise off to a perfect start. We'll be happy to
send you a brochure listing all these items with your
tickets. Then just follow the instructions and a basket full
of fun will be waiting for you in your stateroom!
Will we get to see Disney characters on board?
We thought you'd never ask! On board, the beloved
Disney characters appear like magic in an array of different
settings including lively stage shows, plenty of meet and
greet and photo opportunities, and other special programs,
especially in kids' areas at Disney's Oceaneer Club and on
Castaway Cay. These
are magical moments to remember forever - only on
Disney Cruise Line!!
Babysitting
Group babysitting is available for children 12
weeks-3 years old in Flounder's Reef Nursery, located on
Deck 5, Midship. Guests must sign up their children between
1:30 and 3:30 p.m. on embarkation day. There is a fee of $6
USD per child per hour, and $5 USD per additional child per
hour, 1-hour minimum required. The facility is open for
select hours every day. Rates and times subject to change.
Space is limited. Services are subject to availability.
Please note that strollers are available for rental on board
the ships and on Castaway Cay.
Guests with Disabilities
Yes. Disney Cruise Line® offers staterooms and suites equipped for Guests with disabilities. Features include: minimum of 32-inch doorways, ramped bathroom thresholds, open bed frames, added phones in the bathroom and nightstand, bathroom and shower handrails, fold-down shower seats, hand-held shower heads, lowered towel and closet bars, and Emergency Call Buttons. All staterooms are non-smoking.
Please note: Guests requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.
What other services are available on board for
Guests with disabilities?
Transfer tiers are provided at one of our feature pools.
Sand wheelchairs are available at
Castaway Cay.
Wheelchair accessible restrooms are available in the
shipboard common areas. Assistive Listening Systems are
available in the main theaters and show rooms. Closed
captioning is available for stateroom televisions and
selected onboard video monitors. American Sign Language
interpretation is available for live performances on
designated cruise dates. Stateroom Communication Kits
containing door knock and phone alerts, phone amplifier, bed
shaker notification, a strobe light smoke detector and a
Text Typewriter (TTY) are available.
How can I receive more information about
accommodations for Guests with disabilities?
If you would like to receive additional information or
request accommodations for Guests with disabilities, please
discuss your needs with the reservationist at the time of
booking. For information via TTY, please call (407)
566-7455.
To learn more about Disney Magic® and Disney Wonder® onboard services and facilities available to Guests with disabilities please review the attached Guest with Disabilities document (Adobe PDF) for more information.
Passport Information
All Guests claiming U.S. citizenship, including children, must present one of the following as proof of U.S. citizenship:
- Valid, unexpired U.S. passport
- Original state issued birth certificate and guests 18 years must present a photo ID issued by a local, state or federal government agency
- Original certificate of naturalization and guests 18 years and older must present a photo ID issued by a local, state or federal government agency
- Original certificate of citizenship and guests 18 years and older must present a photo ID issued by a local, state or federal government agency
At Disney Cruise Line®, we ask that Guests provide their passport number at least 75 days prior to the start of their vacation by visiting www.disneycruise.com and selecting My Disney Cruise and then My Online Check-In. Please be aware that it is the Guest’s responsibility to acquire proper citizenship documentation (passport and/or green card). Those without proper documentation at time of departure will be denied boarding.
Canadian Citizens
All Guests claiming Canadian citizenship must
present one of the following as proof of Canadian
citizenship for each member of the party:
- Valid, unexpired, Canadian passport
- Original birth certificate and a picture ID issued by local or provincial government agency for Guests 18 and older
- If the Guest lives and works in the United States and is a legal permanent resident, they must provide a valid, unexpired, Permanent Resident Card, also known as the “Green Card” or “Alien Resident Card (ARC).”
Copies of any of the above documents are not acceptable.
How to Get a Passport
- U.S. Citizens – Visit the U.S. Department of State Web site or call the U.S. National Passport Information Center at 877-4USA-PPT for more information.
- Canadian Citizens – Visit the Passport Canada Web site at http://www.ppt.gc.ca or call toll free at 1-800-567-6868.







