Preparing for Your Disney Cruise

 

We've never been on a cruise. What do we need to know?
First, relax - that's the point of your vacation. With Disney Cruise Line®, you'll find your ticketing, air transportation and transfers (if you choose our air program), your stateroom accommodations, meals and entertainment on board have all been arranged. All you need to do is pack - and you don't need to bring much, because the atmosphere is casual and informal. And if necessary, you can purchase almost anything you need right on board.

Learn More About Preparing For Your Disney Cruise


2012 - 2013 Itineraries & Sail Dates (Adobe PDF)
Ships: Disney Magic®, Disney Wonder®, Disney Dream, Disney Fantasy
Disney Cruises. An unforgettable fun experience on Disney Cruise Line with so much to offer at a  price that's so right!


Disney Cruise Line® has selected the most stunning destinations - in the most exciting regions around the world - for cruises you and your family will not soon forget. Enjoy the service and expertise of our dedicated crew as we guide you in your exploration of international ports of call, from the Caribbean to Alaska to the Mexican Riviera, Europe and beyond. Discover, in detail, the world of delights waiting for you. Created with all the imagination of Disney dream makers, our newest ships feature spectacular innovations that will make magic happen in brand-new ways. Both created with their own special touches, Disney Dream and her new sister ship, Disney Fantasy (sailing March 2012) share the magic, that has made Disney Cruise Line famous.

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Discover the enchantment that abounds onboard our majestic ships, where the most magical activities, entertainment, dining and accommodations await your entire family.

Disney Cruise Line® has selected the most stunning destinations, in the most exciting regions around the world. Enjoy the service and expertise of the dedicated crew as they help guide the exploration of amazing ports of call.

Don't forget about the add-on options to enhance your cruising experience such as ground transportation, air transportation and vacation insurance.


Preparing for Your Cruise

We've never been on a cruise. What do we need to know?
First, relax - that's the point of your vacation. With Disney Cruise Line®, you'll find your ticketing, air transportation and transfers (if you choose our air program), your stateroom accommodations, meals and entertainment on board have all been arranged. All you need to do is pack - and you don't need to bring much, because the atmosphere is casual and informal. And if necessary, you can purchase almost anything you need right on board.

Should I buy travel insurance?
We strongly recommend the purchase of the Disney Cruise Vacations Protection Plan that provides baggage, trip cancellation/interruption and medical expense coverage for your vacation. Remember, most major medical policies do not provide coverage outside the U.S.

What documentation do I need to bring?
All U.S. and Canadian citizens must travel with proof of citizenship, which is a valid passport, or certified birth certificate with a picture identification, or a certified naturalization certificate with a picture identification. Acceptable forms of picture identification are state or provincial driver's license with a picture, or federal, state, province or local government photo I.D. card. Children 17 and under who are U.S. or Canadian citizens are only required to have proof of citizenship, excluding picture identification.

All guests who are non-U.S. citizens residing in the United States will be required to travel with their Alien Registration Card (Green Card) and valid passports. All other guests must have valid passports and necessary visas at time of embarkation. Travel documents required throughout the vacation are the responsibility of the guest. Please consult with your travel agent, government agencies, embassies or consulates to determine documentary requirements.

Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of cruise fare will be issued.

For all non-U.S. citizens including Canadian citizens, travel documents will be collected at check-in by a Disney Cruise Line representative and a passport/Alien Resident Card receipt will be issued for presentation to Immigration Inspectors upon return to Port Canaveral.

Should I bring cash? Credit cards? Foreign currency?
Transactions aboard the ship are in U.S. dollars. In The Bahamas and the Caribbean, U.S. dollars and major credit cards are accepted almost everywhere. But you won't need much cash (except for shoreside purchases), because Disney Cruise Line has a convenient "cash-free" system on board the ship. When you arrive at the Walt Disney World® Resort or at the Disney Cruise Lin® Terminal at Port Canaveral, your signature will be requested for check-in. At this time you may also present a credit card (American Express®, MasterCard®, Visa®, Discover Card®, Diner's Club®, Japanese Credit Bureau or The Disney Credit Card) which will give you charging privileges at both the Walt Disney World Resort and aboard the ship.

Any purchases on the ship, including beverage services, spa, salon services, photography, medical and laundry services, purchases from our retail shops, gratuities and any item of service of a personal nature must be charged to your room. All charges must be settled before your Resort departure and debarkation from the ship by cash, travellers checks, Disney Dollars, Disney Gift Card or by the credit cards mentioned above. (Any other expenses are payable on demand.) Note: Credit card payments are subject to credit clearance.

What should I pack?
In short, the less the better. The Walt Disney World Resort and Disney Cruise Line offer a casual, informal resort atmosphere. During the summer months, lightweight shorts, slacks, sundresses, jeans and tops are all appropriate daytime attire in The Bahamas, the Caribbean and Central Florida. In the winter, a light jacket, sweater and socks may be needed for cooler days and nights. Bring comfortable shoes - like boatshoes, sandals, or sneakers. And don't forget swimwear, sunglasses, a sunhat or visor and sunscreen - especially for the kids.

Shipboard evening attire for the Animator's Palate and Parrot Cay dining rooms is casual. Button-down, open-collar shirts or polo shirts and slacks are recommended for men. Pants and a blouse or a casual dress are appropriate for ladies. For Lumiére's and Triton's restaurants and our adult-only alternative dinner restaurant, Palo, it is suggested that men wear jackets, or a button-down shirt and tie, and ladies wear dresses or pantsuits. We kindly request that no shorts, T-shirts or jeans be worn in any of our restaurants in the evening.

Aboard the 7-Night Caribbean Cruise there is one evening dinner which requires more formal or "black-tie-optional" attire. Tuxedo rentals are available in advance for this special dinner. For those guests sailing on our 7-night cruise, we will celebrate the spirit of the Caribbean with a special deck party. You are invited to join in the fun by wearing festive island wear including colorful shirts, dresses, shorts or pants.

Also remember to bring prescription medicines in original containers, an extra pair of glasses or contact lenses and your camera. Of course, if you do forget something, you can buy it on board. Please note that strollers are available for rental on board.

What food or food storage containers are not permitted?
Food coolers containing personal snack foods and drinks may not be brought onboard. They are only permitted if needed for medications, baby food or items related to special dietary needs.

Homemade, pre-cooked or other perishable items plus any open snack containers cannot be brought on board. Limitations on permitted food items are directly related to concerns for food safety and contamination prevention.

Disney Cruise Line regrets that the crew members on board are unable to provide food preparation, refrigeration or storage for personal food or beverage items. Disney Cruise Line cannot verify the cleanliness of the environment in which pre-cooked or homemade food items were prepared, and so for the safety of all Guests and crew, these items are not permitted aboard the ship.

Personal bottle warmers are not permitted on board due to safety concerns. However, a limited number of approved bottle warmers and bottle sterilizers are available upon request through Guest Services. In addition, Guests can request hot water to be delivered to their stateroom at any time from Room Service.

Please be advised: Disney Cruise Line reserves the right to remove fragile items (including beverages) from checked luggage. In such cases, any alcohol will be discarded with no remuneration offered. Beverage containers are considered fragile and have previously caused damage in checked luggage. All fragile items must be transported inside carry-on luggage.

What time should I arrive at Port Canaveral?
For our Bahamian and Caribbean cruises, the Port Canaveral cruise terminal and parking facility opens at 11:00 a.m. Guests should arrive at the Port based on the arrival time selected on 'My Online Check-In.' Embarkation begins at approximately 1:00 p.m. Please note that all Guests must board the ship no later than 4:00 p.m.

I've heard reports about the stomach flu affecting passengers on cruise ships. What do I need to know?
Stomach flu-like symptoms have recently been reported on cruise ships. There have also been similar reports of the stomach flu throughout North America and Europe. The Center for Disease Control (CDC) has conducted extensive lab tests on cruise ships and determined the stomach flu has been passed through person-to-person contact and is not tied to food or water aboard. In fact, a flu bug going around a cruise ship is no different than one being passed around a school or office building. Nevertheless, guests aboard our ships will observe precautionary measures being taken to promote their well-being. For more information, please call 1-800-951-3532.

At Sea

Can I call home from the ship?
You can direct dial anywhere in the world right from your stateroom. Ship-to-shore rates apply and will be posted in your stateroom. Cellular Service at Sea is also available aboard the Disney Magic® and the Disney Wonder®.

What's an assembly drill - and do I have to go?
Everyone on board the ship must participate in a compulsory safety drill before departure to comply with Coast Guard and international safety regulations. All passengers are required to attend.

There's so much to do on the ship! How will I know what's going on when?
On your cruise, you can Discover Uncharted Magic™ of your own. A complete listing of all activities, adventures and entertainment will be available upon arrival in your stateroom. Guest Services and the programming counselors will be happy to assist you to develop a customized itinerary for your one-of-a-kind voyage.

Is there children's programming on board?
Of course! Supervised children's programs and activities are available on the ship from 9:00 a.m. to midnight for children ages 3-12. Children must be age 3 and potty trained in order to participate. Children must be able to interact comfortably within our counselor-to-child ratio groups of 1:15 (ages 3-4) and 1:25 (ages 5-12) and within our established age groupings of 3-4, 5-7, 8-9, 10-12. We are unable to provide one-on-one care. A child who shows symptoms of physical illness such as fever, vomiting or diarrhea or who becomes disruptive within the group may be excluded from participation. Parents sign their children in and out of the programs. Events have been designed for teens as well, ages 13-17. Teens do not need to be signed in and out by parents. There is no additional charge for these planned events.

Can I work away from home? (Business Services)
We know how important it is for business people, even when they are on vacation, to keep in touch with responsibilities at the office. You'll find a full range of business services at the Walt Disney World® Resort and on board the ship available for an additional charge, including an Internet Cafe.

What if someone gets sick?
For your convenience, a physician and nurse are on call 24 hours a day to provide basic medical services on every cruise. The physician and nurse are employed by a company independent from Disney Cruise Line®. But please keep in mind that a child who shows symptoms of physical illness such as fever, vomiting, diarrhea, unexplained rashes or discharge from the nose or eyes may be excluded from participation in programming as well as from babysitting services in Flounder's Reef Nursery. Standard prevailing fees will be charged for all physician and nurse services. If you require any prescription drug, be sure to bring an adequate supply in its original container. You should keep it in your carry-on luggage so it is easily at hand.

Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Bahamas?
You'll find lots of exciting duty-free shopping right on board in our shops as well as on shore in Nassau! Each U.S. resident aboard Disney Cruise Line returning from The Bahamas to the U.S. can bring back up to U.S. $600 worth of duty-free merchandise (retail price) per Guest, provided at least $200 of the allotment is purchased in The Bahamas. Each Guest 21 years of age and older is limited to (2) liters of alcohol, of which one (1) liter (33.8 ounces) must be produced in The Bahamas. 200 cigarettes and up to 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.

Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Eastern Caribbean?
There sure are. Each U.S. resident aboard Disney Cruise Line returning from the Caribbean to the U.S. can bring back up to $1,200 per traveler. However, no more than $400 in purchases can be made on board the ship, on Castaway Cay or on St. Maarten, allowing $800 worth of purchases from St. Thomas. Or, the entire $1,200 allowance may be used on purchases from St. Thomas alone. Each Guest 21 years of age or older is limited to: (5) liters of alcohol (Only one liter can be acquired in St. Maarten or on the ship, with an additional four liters being exempt if purchased on St. Thomas providing at least one liter is produced in the U.S. Virgin Islands): (5) cartons of cigarettes (Only one carton can be acquired in St. Maarten or on ths ship, with an additional four cartons being exempted if purchased on St. Thomas): 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.

Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Western Caribbean?
The exemption per person for returning residents is $400 per person. This amount may be grouped from the ship, Grand Cayman, or Cozumel. An additional $200 is allowed from Castaway Cay, or a total of $600 may be purchased in Castaway Cay. Each person 21 years of age or older may acquire (1) liter of alcohol; 100 cigars (excluding Cuban cigars) AND 200 cigarettes duty free. These limits are mandated by U.S. law and are subject to change.

Could the ports of call ever change unexpectedly?
Very rarely. We only divert from our scheduled Ports in cases of extreme weather (such as hurricanes) or during other circumstances that may challenge safety. When time permits, we always try to alert Guests to possible Port changes prior to sailing.

Why are you no longer allowing children in diapers into your pools and spas?
The United States Public Health Service requires that only children who are toilet trained be permitted to enter swimming pools and spas on board cruise ships. For the safety of our guests, we are taking every precaution to inform them of these USPHS requirements.

What is the smoking policy while onboard?
Disney Cruise Line has never allowed smoking in Guest staterooms. In addition, smoking is prohibited in all interior spaces throughout our ships. However, private verandahs and starboard-side open-air decks 9 and 10 of the Disney Magic and Disney Wonder (excluding the Mickey Pool area) have been designated as smoking areas in an effort to provide a cruise experience that satisfies both our non-smoking and smoking Guests. On the Disney Dream smoking is permitted on the starboard-side of Currents Bar, located on deck 13 forward; and on the port-side deck accessible through Meridian Lounge, located on Deck 12, aft. For all ships, between the hours of 6 p.m. and 6 a.m., smoking is also allowed on the starboard side of Deck 4. The remaining hours are dedicated to those wishing to jog or walk along the Promenade.

Guests who are found smoking in their staterooms will be charged a $250 stateroom recovery fee. This fee covers deep cleaning that includes air filter replacement, carpet extraction and the cleaning and replacement of drapes, comforters, blankets and pillows.

Dining Onboard

What is rotational dining?
Rotational dining is the Disney Cruise Line® way of making sure that each Guest experiences each themed dining environment on board. Every evening, you dine with the same tablemates and have the same servers as you "rotate" to one of 3 main restaurants (not all restaurants are on all ships). Guests receive their schedule when they board, which tells them exactly when and where to go. Children's menus are available in the restaurants.

When is dinner?
On the Disney Wonder® and the Disney Magic®, the Main Seating is at 5:45 p.m.; the Second Seating is at 8:15 p.m.

On the Disney Dream and the Disney Fantasy, the Main Seating is at 6:00 p.m.; the Second seating is at 8:30 p.m.

When you book a vacation, please request either the Main or Second Seating. If the seating preference is not available, an alternate seating will be assigned. Regretfully, requests for a specific dining time cannot be guaranteed. For the assigned time and restaurant rotation, please check the dining tickets located in the stateroom upon arrival. Times are subject to change.

Can I request with whom to sit at dinner?
Every person in your stateroom will be at your table. At the time of booking, you can specify other people to sit with who will also be on board. If you don't, assignments will be made to fill in your table. Generally, adults without children will dine with other adults, while families dine with other families.

What should I wear to dinner?
Dining Dress requirements vary by venue or theme night on your cruise. In general, most meals are "Cruise Casual". Most cruises also have special theme nights with additional attire requirements.

  • Cruise casual nights — no shorts, swimwear or tank tops.
  • Formal nights — for men: tuxedo or suit; for women: gown or dress.
  • Semi-formal nights — for men: suit/jacket; for women: dress or pantsuit.

What is Remy, and how do I make a dining reservation there?
Remy is an intimate Adult Exclusive restaurant located on Deck 12, aboard the Disney Dream and Disney Fantasy. Offering the most upscale dining experience available onboard, the restaurant serves the finest in French-inspired cuisine for dinner. Reservations are required and can be made online in advance of embarkation or after you board the ship. Since seating is limited, advance reservations are recommended. Remy dining is limited to Guests 18 and older. The Remy Dining Option is available for $75 USD per Guest for dinner.

What is Palo, and how do I make a dining reservation there?
All 4 ships feature an elegant adults-only restaurant called Palo. Reservations for champagne brunch, high tea (on available cruises) and dinner at Palo can be made online in advance of embarkation or after you board the ship. Since seating is limited, advance reservations are recommended. Palo dining is limited to Guests 18 and older. The Palo Dining Option is $20 USD per Guest for both brunch and dinner. High tea is $15 USD per Guest.

Please Note: When Guests have not cancelled a dining reservation at Palo or Remy by 2:00 p.m. on the day of the reservation or do not show to the restaurant to honor their reservation, the reservation is considered confirmed and 100% of the Dining Option is applied to the Guests' folio.

Where are breakfast and lunch served?
Breakfast and lunch are served in Parrot Cay and Lumiérés on the Disney Magic; Triton's and Parrot Cay on the Disney Wonder; Royal Palace and Enchanted Garden on the Disney Dream; Royal Court and Enchanted Garden on the Disney Fantasy. There are also buffets at Topsider Buffet on the Disney Magic and Beach Blanket Buffet on the Disney Wonder, as well as casual dining at Cabanas on the Disney Dream and Disney Fantasy. Quick poolside meals are also available during breakfast and lunch. The Personal Navigator provides specific hours of operation for all dining locations.

Is room service available?
You can order room service 24 hours a day. From 7:00 to 10:00 a.m., complimentary continental breakfast will be delivered to your stateroom upon request (excluding disembarkation morning). For Guests in Category 1, 2 and 3 staterooms, a full breakfast is served upon request from 7:00 to 10:00 a.m., with the exclusion of disembarkation morning.

Do you offer meals for special dietary needs?
Low-sodium meals, kosher meals and certain other special diet-restricted meals are available. Please detail any dietary requests at the time of booking so that we can accommodate special dining requirements.

Are meals served on shore excursions?
Meals are served on some shore excursions. Check the details of the excursion at the time of booking.

What is the policy on alcoholic beverages?
The drinking age aboard the ship is 21. Valid photo I.D. required. Disney Cruise Line reserves the right to refuse sale and/or service to anyone.

Are alcoholic beverages and sodas free?
Free sodas are available at the Beverage Station on Deck 9 of the Disney Magic and the Disney Wonder. There are 2 Beverage Stations on Deck 11 of the Disney Dream and Disney Fantasy. However, you must pay for alcoholic beverages and sodas at the bars and lounges onboard.

In Ports of Call

How long do we stay in port?
Lengths vary, but in general you dock for a half day to a full day. Check the cruise itinerary pages for specific onshore and onboard times.

How do I get on and off the ship when it docks at ports?
At most destinations, the ship docks right at the port. At some, the ship anchors offshore and then you "tender," meaning smaller boats take you from your Disney ship to the dock. At Castaway Cay, the ship docks right at the island, so you can get on and off at your convenience.

Security guidelines require all adult Guests to show a picture I.D. and their Key to the World card to embark and disembark the ship in all ports, including Castaway Cay. Anyone under the age of 18 wishing to go ashore unaccompanied will be required to have a consenting parent, guardian or other responsible adult with them at the gangway, to provide a signature as authorization.

Do I have to book excursions in advance?
We recommend you book excursions in advance on disneycruise.com or onboard at the Shore Excursion Desk on Deck 3.

Are meals served on excursions?
Meals are served on some excursions. Check the details of your excursion at the time of booking.

Are there things to do on shore if I'm not on an excursion?
The ports have many exciting activities you can undertake on your own — from beach outings to shopping to touring. Excursions are, however, a convenient way to experience the ports. Be sure to watch your in-stateroom TV for specific excursion information the day before you arrive at each port.

Could the ports of call ever change unexpectedly?
Very rarely. We only divert from our scheduled ports in cases of extreme weather (such as hurricanes) or during other circumstances that may challenge safety. When time permits, we always try to alert Guests to possible port changes prior to sailing.

Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Bahamas?
Each Guest returning from the Bahamas to the U.S. can bring back up to a total of U.S. $800 worth of duty-free merchandise (retail price). Each Guest 21 and older is limited to 2 liters of alcohol, of which 1 liter must be produced in the Bahamas and Guests 18 and older are limited to 200 cigarettes and 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.

Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Western Caribbean?
The exemption for each Guest returning from the Western Caribbean to the U.S. is a total of U.S. $800 worth of duty-free merchandise (retail price) from Grand Cayman, Cozumel and Castaway Cay. Each Guest 21 and older may acquire 1 liter of alcohol and Guests 18 and older are limited to 200 cigarettes and 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.

Are there limits to the amount of duty-free merchandise that I may bring into the U.S. from the Eastern Caribbean?
Each Guest returning from the Eastern Caribbean to the U.S. can bring back up to a total of U.S. $1,200 worth of duty-free merchandise (retail price). However, no more than $800 in combined purchases can be made on board the ship, St. Maarten and Castaway Cay. Or, the entire U.S. $1,200 exemption may be used on purchases from St. Thomas alone. Each Guest 21 and older is limited to 5 liters of alcohol (only 1 liter can be acquired in St. Maarten or on the ship, with an additional 4 liters being exempt if purchased on St. Thomas, provided at least 1 liter is produced in the U.S. Virgin Islands). Each Guest 18 and older is limited to 5 cartons of cigarettes (only 1 carton can be acquired in St. Maarten or on the ship, with an additional 4 cartons being exempted if purchased on St. Thomas) and 100 cigars (excluding Cuban cigars). These limits are mandated by U.S. law and are subject to change.

How do I declare purchases with U.S. Customs?
All Guests (one per family) must complete a U.S. Customs Declaration Form to submit to U.S. Customs. Those Guests (one per family) that have exceeded the Customs allowance are required to submit a completed U.S. Customs Declaration Form to Customs in Diversions (Disney Wonder® and Disney Magic®) prior to debarkation. Specific times and any changes to locations will be delivered to your stateroom the night before debarkation. Customs Declaration Forms are also available in different languages at the Guest Services Desk located on Deck 3, Midship. You will be subject to additional fines if you fail to declare purchases over the Customs allowance. U.S. Customs will continue to make random inspections in the luggage hall area. These limits are mandated by U.S. law and are subject to change.

Are duty-free third-party deliveries allowed in ports of call?
The security of our Guests, crew and ship is our highest priority at Disney Cruise Line®. As a result, third-party deliveries are prohibited in our ports of call. Guests are welcome to return to the ship with purchases made in port as long as those items can be examined by ship security upon boarding.

Services and Amenities

Who can use the concierge check-in desk at the cruise terminal?
Guests staying in conciege staterooms or Platinum Castaway Club members may check-in at the concierge check-in desk at the cruise teminal. In the past, Guests in non-concierge staterooms traveling with concierge Guests/Platinum Castaway Club members were able to check-in together at the exclusive check-in areas in the port. To maintain the integrity of this exclusive benefit, this option will no longer be available. Guests in non-concierge staterooms traveling with concierge Guests/Platinum Castaway Club members may check-in at the Gold/Silver Castaway Club check-in area (if applicable) or the standard check-in area.

Do I need an electrical converter?
All stateroom outlets are 110V/60 Hz. Standard U.S. electrical appliances will work on board. There's a hair dryer in every stateroom bathroom.

What if I run out of film?
You won't because you can buy film at our merchandise shop, Mickey's Mates, which also offers a limited selection of cameras and accessories. Of course, with so many exciting photo opportunities happening on board, you might wonder if you can cover it all. But don't feel pressured to keep your camera handy. Our photographers will wander the ship, putting your fun and excitement on film. You'll find their photos displayed for purchase at the photo shop.

What can we buy?
Lots! You'll have the opportunity to purchase exclusive Disney Cruise Line® logo merchandise available on board and nowhere else. From beautiful clothes to towels to fine watches - this is your chance to keep the memories alive long after your cruise. You'll also find unique and exclusive Disney collectibles, and if someone forgets their toothpaste or bathing suits - we've got that, too! All this, and much more, is available at the duty-free and retail shops of Disney Cruise Line.

Did you say there's a spa on the ship? Ahhh! Lead me to it!
Disney Cruise Line offers one of the most elaborate spa and fitness centers at sea, with programs ranging from a simple facial to a full range of treatments to relax and refresh your body and soul. Spa, hair salon, massage and beauty shop charges are additional and may be charged to your room.

Is there laundry service?
Laundry services are available at your Walt Disney World® hotel and we suggest you take advantage of them if you have a lot of laundry to do during your stay. On board, laundry and dry-cleaning services (with stateroom pickup) are available for a charge. There is also a self-service Guest Laundry Room with coin-operated washers, dryers, detergent and ironing equipment. For safety reasons, irons or steamers may be used in the laundry room only.

Can I bring visitors on board the ship?
Sorry, but for security and safety reasons, we cannot allow any visitors aboard.

Help! I'm really confused about tipping!?
We'll make it easy. Of course, you should never feel that a reward is automatically expected from you. But it is customary to give gratuities in recognition of service, which you will most likely be treated to in abundance aboard the ship. As a guideline, may we suggest the following:
 

Per guest/Per cruise

  3-Night 4-Night 7-Night 10-Night 14-Night
Dining Room Server $12 $16 $28 $40 $56
Dining Room Asst. Server $9 $12 $21 $30 $42
Dining Room Head Server $3 $4 $7 $10 $14
Stateroom Host/Hostess $12 $16 $28 $40 $56
Dining Manager Your Discretion
Room Service Your Discretion
Total $36 $48 $84 $120 $168

For your convenience, a 15% gratuity is automatically added to bar, beverage, wine and deck service tabs. All gratuities can be charged to your room charge.

At the Walt Disney World Resort, 15% is the customary gratuity at restaurants and bars.

Can we celebrate a special occasion?
Whether you're celebrating an anniversary, birthday, honeymoon, or other special occasion, please have your travel agent advise us of such occasions at least three weeks prior to departure. We will be happy to celebrate the occasion in the dining rooms. We offer a great variety of fun-filled baskets, merchandise and other goodies that will get your cruise off to a perfect start. We'll be happy to send you a brochure listing all these items with your tickets. Then just follow the instructions and a basket full of fun will be waiting for you in your stateroom!

Will we get to see Disney characters on board?
We thought you'd never ask! On board, the beloved Disney characters appear like magic in an array of different settings including lively stage shows, plenty of meet and greet and photo opportunities, and other special programs, especially in kids' areas at Disney's Oceaneer Club and on Castaway Cay. These are magical moments to remember forever - only on Disney Cruise Line!!

Babysitting
Group babysitting is available for children 12 weeks-3 years old in Flounder's Reef Nursery, located on Deck 5, Midship. Guests must sign up their children between 1:30 and 3:30 p.m. on embarkation day. There is a fee of $6 USD per child per hour, and $5 USD per additional child per hour, 1-hour minimum required. The facility is open for select hours every day. Rates and times subject to change. Space is limited. Services are subject to availability. Please note that strollers are available for rental on board the ships and on Castaway Cay.

Guests with Disabilities

Are there wheelchair-accessible staterooms available?
Yes. Disney Cruise Line® offers staterooms and suites equipped for Guests with disabilities. Features include: minimum of 32-inch doorways, ramped bathroom thresholds, open bed frames, added phones in the bathroom and nightstand, bathroom and shower handrails, fold-down shower seats, hand-held shower heads, lowered towel and closet bars, and Emergency Call Buttons. All staterooms are non-smoking.

Please note: Guests requiring a wheelchair throughout their cruise must make provisions for the use of that wheelchair prior to the cruise.

What other services are available on board for Guests with disabilities?
Transfer tiers are provided at one of our feature pools. Sand wheelchairs are available at Castaway Cay. Wheelchair accessible restrooms are available in the shipboard common areas. Assistive Listening Systems are available in the main theaters and show rooms. Closed captioning is available for stateroom televisions and selected onboard video monitors. American Sign Language interpretation is available for live performances on designated cruise dates. Stateroom Communication Kits containing door knock and phone alerts, phone amplifier, bed shaker notification, a strobe light smoke detector and a Text Typewriter (TTY) are available.

How can I receive more information about accommodations for Guests with disabilities?
If you would like to receive additional information or request accommodations for Guests with disabilities, please discuss your needs with the reservationist at the time of booking. For information via TTY, please call (407) 566-7455.

To learn more about Disney Magic® and Disney Wonder® onboard services and facilities available to Guests with disabilities please review the attached Guest with Disabilities document (Adobe PDF) for more information.

Passport Information

Effective January 31, 2008, all Guests must provide proper citizenship documentation in order to sail on a Disney cruise. Guests without proper documentation will be denied boarding.

All Guests claiming U.S. citizenship, including children, must present one of the following as proof of U.S. citizenship:

  • Valid, unexpired U.S. passport
  • Original state issued birth certificate and guests 18 years must present a photo ID issued by a local, state or federal government agency
  • Original certificate of naturalization and guests 18 years and older must present a photo ID issued by a local, state or federal government agency
  • Original certificate of citizenship and guests 18 years and older must present a photo ID issued by a local, state or federal government agency

At Disney Cruise Line®, we ask that Guests provide their passport number at least 75 days prior to the start of their vacation by visiting www.disneycruise.com and selecting My Disney Cruise and then My Online Check-In. Please be aware that it is the Guest’s responsibility to acquire proper citizenship documentation (passport and/or green card). Those without proper documentation at time of departure will be denied boarding.

Canadian Citizens
All Guests claiming Canadian citizenship must present one of the following as proof of Canadian citizenship for each member of the party:

  • Valid, unexpired, Canadian passport
  • Original birth certificate and a picture ID issued by local or provincial government agency for Guests 18 and older
  • If the Guest lives and works in the United States and is a legal permanent resident, they must provide a valid, unexpired, Permanent Resident Card, also known as the “Green Card” or “Alien Resident Card (ARC).”

Copies of any of the above documents are not acceptable.

How to Get a Passport


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