Terms & Conditions
Your ticket is the Cruise Contract (available at www.disneycruise.com/cruisecontract)
The forms needed for your vacation can be completed online by registering and logging into disneycruise.com and selecting My Disney Cruise or you will receive this package within 28 days of sailing. Carefully read your Cruise Contract, as it contains important terms and conditions which govern your cruise vacation and affect your legal rights. It must be signed by all Guests upon check-in at a Walt Disney World® hotel or prior to embarkation at the Disney Cruise Line® Terminal. In the event of conflict between the terms and conditions contained in the Cruise Contract, these Terms and Conditions, the terms of any Disney Cruise Line advertisement or offer, and the oral or written representations of any Disney Cruise Line representative, the terms and conditions contained in the Cruise Contract shall control.
Minors
Minors under the age of 18 not traveling
with a parent or legal guardian must be
accompanied by an adult 21 years of age or
older in the same stateroom. The parent or
guardian of any minor not traveling with a
parent or guardian must appoint an adult to
have custody and control over the minor and
to contract on their behalf in connection
with the
Disney Cruise Line vacation. A minor
authorization form can be obtained by
visiting disneycruise.com and selecting My
Disney Cruise or is sent when a document
package is mailed. The form must be signed
by a parent or legal guardian prior to
embarkation at the
Disney Cruise
Line Terminal. After 9:00 p.m. Beat
Street and Route 66 are restricted to Guests
18 years and older.
Baggage, Valuables and
Other Possessions
Each Guest may bring aboard the ship a
reasonable amount of clothing and personal
effects without charge, not to exceed two
bags per person. All Guest baggage must be
stored in the Guest's stateroom and must be
labeled with the
Disney Cruise
Line baggage tag. Dangerous or
illegal articles such as weapons,
explosives, oxygen, combustible substances
or nonprescription controlled substances may
not be brought to the
Walt Disney
World Resort or taken aboard the
ship. Any such items shall be surrendered to
the Master of the vessel at embarkation, and
may be disposed of at the sole discretion of
the Master. You should retain valuables such
as cash, negotiable securities or other
financial instruments, gold, silverware,
jewelry, ornaments, works of art,
photographic/video/audio equipment or
supplies, laptop computers, cellular phones
or other valuables in your personal control
as Disney
Cruise Line is not responsible for
damage to or loss of these items.
Deposits
For all bookings which require a deposit,
the amount due is 20% of the cruise fare
(including the non-commissionable fare).
This deposit policy applies to all stateroom
Guests (including children under age 3).
The deposit requirement is for all new bookings, bookings in which the sail date has changed, and/or any bookings that are reinstated.
Exceptions:
-
Disney
Dream™ Maiden Voyage: 1/26/2011
Disney Fantasy™ Maiden Voyage: 3/31/2012
The deposit is non-refundable/non-transferable due by 11:59pm EST on the day of booking. Final payment is due 105 days prior to sailing. - Qualified Group bookings
Remitting Payments
For reservations confirmed in US dollars,
acceptable forms of payment are checks,
Visa®, MasterCard®, American Express®,
Discover® Card, Diners Club®, Japanese
Credit Bureau and wire transfers. For
reservations not confirmed in US dollars,
acceptable forms of payment are Visa® and
MasterCard®. Credit card payments will not
be automatically deducted from a card on
file. Credit card payments must be made by
phone or online by the due dates to avoid
cancellation. For check payments with are
accepted in US dollars only, please write
your reservation number and vacation
commencement date on the face of the check.
All checks must have a pre-printed name,
address and account number for acceptance.
POST DATED CHECKS WILL NOT BE ACCEPTABLE.
Personal checks will not be accepted within
21 days prior to the vacation commencement
date. Do not send cash.
Please make checks
payable to
Disney Cruise Line and mail to:
Disney Cruise
Line
PO Box 277763
Atlanta, GA 30384-7763
For courier
deliveries, payments should be sent to:
Disney Cruise
Line
Bank of America Lockbox Services
Lockbox 277763
6000 Feldwood Road
College Park, GA 30349
407-566-3500
Cancellations/Refunds
Cancellations may be made by telephone or in
writing. Changes to the vacation
commencement date or changes of guest names
will be considered cancellations. For
cancellations, amounts paid, minus
cancellation fees and other amounts owed,
will be promptly refunded. No refunds will
be made in the event of interruption or
cancellation by the Guest after vacation
commencement date. All appropriate refunds
will be made directly to the Guest's credit
card account or through the Guest's Travel
Agent if the reservation is made through a
Travel Agent.
Disney Cruise Line is not responsible
for the receipt of refund monies by Guests
from their Travel Agents. All travel
documents including airline tickets must be
returned before refund processing can begin.
Certain Travel Agents may withhold an agency
cancellation fee.
Disney Cruise
Line reserves the right to restrict
any changes to a reservation. All changes
are subject to availability. Please note
that changes made to overall party size may
result in a change to the rate. For your
peace of mind, we recommend the purchase of
the Vacation Protection Plan.
Premiums for the Vacation Protection Plan
must be paid by the final payment due date,
and the Vacation protection Plan is not
effective until final vacation payment is
made.
Cruise Cancellation Fees
Categories with Restrictions: Reservations for Inside, Outside or Verandah Categories with Restrictions are non-refundable and non-transferable. A 100% cruise cancellation fee applies from time of payment.
Cruises Less
Than 10 Days where Embark or Debark is U.S.
Port.
Days prior to Vacation
| Commencement Date | Fee Amount |
| 45 days or more | Deposit per Guest for Suites/Concierge staterooms and all staterooms on Disney Fantasy 3/31/2012 sailing |
| 74 to 45 days | Deposit per Guest for Non-Suites/Concierge staterooms, except Disney Fantasy 3/31/2012 sailing |
| 44 to 30 days | 50% of vacation price per Guest |
| 29 to 15 days | 75% of vacation price per Guest |
| 14 days or less | No refund |
Cruises of
10 Days or More and Cruises Less Than 10
days where Embark and Debark is non-U.S.
Port.
Days prior to Vacation
| Commencement Date | Fee Amount |
| 45 days or more | Deposit per Guest for Suites/Concierge staterooms |
| 119 to 45 days | Deposit per Guest for Non-Suites/Concierge staterooms |
| 44 to 30 days | 50% of vacation price per Guest |
| 29 to 15 days | 75% of vacation price per Guest |
| 14 days or less | No refund |
For reservations made prior to January 19, 2011, the cancellation fees assessed will be based on the cancellation fees listed on the original confirmation unless the sailing date or vacation package is modified.
Air Cancellation Fees
Any changes or cancellations to your
Disney Cruise
Line air arrangements (including, but
not limited to, sail date/air travel date
changes and name changes/corrections), will
result in cancellation fees assessed as
follows:
Domestic Air Cancellation Fees
Days prior to Vacation| Commencement Date | Fee Amount |
| 74 to 45 days | 10% of the air supplement per Guest |
| 44 to 31 days | 50% of the air supplement per Guest |
| 30 to 0 days | 100% of the air supplement per Guest |
International Air Cancellation Fees
Days prior to Vacation| Commencement Date | Fee Amount |
| 89 to 45 days | 50% of the air supplement per Guest |
| 44 to 0 days | 100% of the air supplement per Guest |
Domestic air cancellation fees apply for sailings where both the embark and debark port are in North America. International air cancellation fees apply for all other sailing itineraries.
Hotel Cancellation Fees
A cancellation fee in the amount of the
total hotel cost for all nights reserved
will be assessed if a hotel reservation
outside of Orlando is cancelled 14 days or
less prior to arrival date. A cancellation
fee will be assessed if a hotel reservation
in Orlando is cancelled 4 days or less prior
to arrival date. Please contact
Disney Cruise
Line for details.
Service Fees
Changes to a reservation may result in a per
Guest service fee. Please consult your
Travel Agent or
Disney Cruise
Line for further details.
Claims/Notice
Requirements/Time Limits
No claim for delay, detention, personal
injury, illness, emotional distress or death
of a Guest, or for loss of or damage to any
property of a Guest, may be brought against
Disney Cruise
Line unless written notice of such
claim is provided to
Disney Cruise
Line within six (6) months after the
date of the event upon which such claim is
based (within 30 days after the termination
of the cruise for a claim of property loss
or damage); and no legal action may be
brought against
Disney Cruise
Line for delay, detention, personal
injury, illness, emotional distress or death
of a Guest, or for loss of or damage to any
property of a Guest, unless such legal
action shall be commenced within one (1)
year after the date of the event upon which
such claim is based (within one (1) year
after the termination of the cruise for a
claim for property loss or damage), and
legal process relating to such action is
served on
Disney Cruise Line within 120 days
after filing, notwithstanding any provision
of law of any state, territory, possession
or country to the contrary. All legal
actions arising out of or relating to a
Disney Cruise
Line vacation shall be brought, if at
all, and maintained exclusively in and
before any court of competent jurisdiction
located in Brevard County, Florida, U.S.A.,
or the United States District Court, Middle
District of Florida, Orlando Division, to
the exclusion of courts located in any other
county, state, country, territory or
possession whatsoever. The only exception to
this choice of forum is when and if
Disney Cruise
Line asserts a petition for
exoneration from or limitation of liability.
Disney Cruise
Line liability for loss of or damage
to property of any Guest is limited to the
amount of $300 per Guest per voyage, unless
upon embarkation a Guest declares the true
value of the property in writing and pays 5%
of the true value declared in excess of $300
to Disney
Cruise Line, in which case
Disney Cruise
Line liability will be limited to the
true value declared not to exceed $5,000.
All settlements will be made based on actual
cash value (replacement cost, less
depreciation) up to the U.S. $300/$5,000
limits to
Disney Cruise Line liability. Losses
due to ordinary wear and tear, perils of the
sea and acts of God are not reimbursable.
Disney Cruise
Line provides an in-room safe for
your convenience; however,
Disney Cruise
Line shall in no event be liable for
the loss of or damage to cash, negotiable
securities, gold, silverware, jewelry,
ornaments, works of art,
photographic/video/audio equipment or
supplies, laptop computers, cellular phones
or other valuables unless the same have been
deposited with the Master or other
designated representative who issued a
written receipt therefor. In the event of
such deposit,
Disney Cruise Line liability for loss
or damage thereof shall be limited as
otherwise provided in this paragraph.
Additional coverage may be purchased through
the Vacation Protection Plan which is
provided through World Access Service
Corporation.
Walt Disney
World Resort Check-In; Ship
Embarkation
Check-in time for
Walt Disney
World Resort hotels is normally after
4:00 p.m. For Guests arriving early, luggage
arrangements can be made so Guests can visit
Theme Parks or enjoy Resort amenities. It is
recommended that necessary items including:
proof of citizenship, valuables, medications
(in their original containers) and any other
personal items or other items required for
check-in or embarkation be packed in your
day bag. Walt
Disney World Resort check-out time is
normally before 11:00 a.m. Ship's
embarkation begins at 1:00 p.m. Guests are
required to be on board the ship at least
one hour before scheduled sailing time.
Included in Vacation
Fare
Cruise vacation fares include shipboard
accommodations on a per-Guest basis, and all
meals and entertainment as provided on board
the vessel.
Excluded from Vacation
Fare
The Resort portion of the fare does not
include meals, beverages, or any other item
of a personal nature. The cruise portion of
the fare does not include shore excursions
(including excursions to St. John),
sightseeing or meals ashore in the ports of
call, gratuities, alcoholic beverages, soft
drinks, bottled water, laundry or valet
services, or any other items not
specifically included. The fare also does
not include airfare, ground or baggage
transfers, fuel supplements or Government
Taxes and Fees, which consist of all taxes
and fees imposed by U.S. and foreign
governmental and quasi-governmental
authorities, including without limitation
U.S. Customs and Immigration fees, ship
passengers international departure tax,
airport passenger facility charge, flight
segment fees, international arrival and
departure taxes, and sales, use and excise
taxes.
Cruise Health
Considerations
By boarding the
Disney Cruise
Line cruise ship, Guests represent
themselves as physically and otherwise fit
to travel. If you have a medical condition
which requires you to take prescription
medication or may require you to obtain
medical care during the course of your
cruise vacation, please consult with your
personal physician prior to traveling. For
your convenience, a physician and nurse are
on call 24 hours a day to provide basic
medical services. The physician and nurse
are not employees or representatives of
Disney Cruise
Line and will charge their prevailing
fees for services provided at your request.
Decisions regarding medical care and
treatment are personal and confidential and
as such are strictly between the Guest and
physician and nurse.
Disney Cruise
Line is not liable for any death,
personal injury, illness or emotional
distress caused by reason of any treatment,
diagnosis, advice, examination, prescription
or other service provided by such medical
personnel or by the failure of such medical
personnel to provide any treatment,
diagnosis, advice, examination, prescription
or other service. The ship's Master has the
right at any time to require any Guest to
disembark for medical reasons, and
compliance is mandatory. For your peace of
mind, we recommend the purchase of the
Vacation Protection Plan. Premiums
for the Vacation Protection Plan must be
paid by the final payment due date, and the
Vacation Protection Plan is not effective
until final vacation payment is made.
Holiday Shopping
Retail establishments in destination ports
may be closed for certain holidays.
Right to Change
Itinerary/Detention
Disney Cruise
Line may in its sole discretion and
without prior notice change, substitute,
postpone, cancel or deviate from any
scheduled sailing, itinerary or call at any
port, and may substitute another vessel for
the ship, and shall not be liable for any
loss or damage incurred by a Guest as a
result of any such change, substitution,
postponement, cancellation or deviation. The
Guest shall pay any and all expenses
incurred if a Guest is detained on board
ship or elsewhere at any stage of a voyage
because of quarantine, port regulations,
prevailing applicable law, illness or other
cause.
Passenger Services Act
The United States Passenger Services Act
requires does not allow Guests to board in
our first Western Caribbean port of call,
Key West.
Group Travel
Policies for group travel may vary. Please
contact your Travel Agent for specifics.
Pets
No animals are allowed on board the ships
except for service animals.
Refusal of Passage
Disney Cruise
Line may refuse to transport or may
disembark at any port any Guest who may be
suffering from a contagious or infectious
disease, ill health or whose presence in the
opinion of the Master may be detrimental to
the comfort or safety of other Guests or the
crew, or who, in the Master's opinion, might
be excluded from landing at destination by
Immigration or other governmental
authorities. In such cases the Guest shall
not be entitled to any refund of fare or
compensation whatsoever. Women who
have entered their 24th week of pregnancy as
of their embarkation date will be refused
passage due to safety concerns. Neither a
physician's medical statement nor a waiver
of liability will be accepted. In addition,
Disney Cruise
Line cannot be held responsible or
liable for any complications relating to
pregnancy at any stage. Infants under 12
weeks old will not be allowed to travel
aboard Disney
Cruise Line ships.
Stateroom Occupancy
Occupancy of stateroom on board the ships is
limited to the number of berths in that
stateroom.
Disney Cruise Line reserves the right
to limit the number of berths and single
staterooms sold.
Ships' Registry
Ships' Registry: The Bahamas.
Transfer Information
For Guests who purchase the
Disney Cruise
Line Air Program, ground and baggage
transfers are included in your vacation
package. Guests who make their own air
arrangements may purchase ground and baggage
transfers from
Disney Cruise
Line. Please note that those Guests
who do not purchase the
Disney Cruise
Line Air Program or ground transfers
from Disney
Cruise Line are responsible for all
ground and baggage transportation to and
from the airport, Port Canaveral and their
Walt Disney
World hotel, if applicable. We
recommend that you allow a minimum of four
hours at the beginning and end of your
cruise for travel time, customs clearances
and security checks at Port Canaveral and
the airport.
Travel Agents
We invite you to visit your local Travel
Agent to make your
Disney Cruise
Line reservation. Travel agencies are
not owned or operated by
Disney Cruise
Line and act on the Guest's behalf in
arranging vacations.
Terms Subject to Change
Disney Cruise
Line reserves the right to change all
prices and other terms and conditions which
appear on this website without prior notice.
Price changes will not affect bookings with
timely final payment, except where the
increase results from increases in
Government Taxes and Fees.
Single Occupancy Rates
Single occupancy fares are available upon
request, subject to availability. Guests
booking categories 4 through 12 will be
charged 175% of the package price. Guests
booking categories 1 through 3 will be
charged 200% of the package price.
Smoking/Non-Smoking
Policy
For the comfort and enjoyment of our Guests,
Disney Cruise
Line cruise ships have been primarily
designated as non-smoking ships. However, it
is recognized that some of our Guests smoke.
To provide an onboard atmosphere that also
satisfies smokers, designated smoking areas
include many of the lounges, portions of
open-air decks and private verandahs.
Disney Cruise
Line requests that all Guests observe
the non-smoking areas and refrain from
smoking pipes and/or cigars in any of the
public areas. These requests are to provide
a comfortable shipboard living atmosphere
for everyone.
Vacation Providers
Magical Cruise Company, Limited (Registered
Office: 3 Queen Caroline Street,
Hammersmith, London, W6 9PE, England) and
DCL Island Development, Ltd. are each
separate entities and are indirect
subsidiaries of The Walt Disney Company.
Magical Cruise Company, Limited is the
operator of the
Disney Cruise
Line cruise ships. DCL Island
Development, Ltd. is the operator and
provider of facilities on
Disney's
Castaway Cay. All arrangements made
for or by Guests for: (a) air or ground
transportation or travel; (b) shore
excursions; (c) tours; (d) theme parks; (e)
hotels; (f) restaurants; or (g) other
similar activities or services, are made
solely for Guests' convenience and are at
Guests' risk. The providers of such
activities and services are independent
contractors and are not acting as agents or
representatives of Magical Cruise Company,
Limited. Magical Cruise Company, Limited
shall not be liable or responsible in any
way for any death, personal injury, illness
or emotional distress occasioned by any
Guest, or for loss of or damage to any
Guest's property, which arises by reason of
any act or omission by providers of air or
ground transportation, shore excursions,
tours, restaurants, hotels, theme parks or
other similar services or activities. The
liability of the provider of such
accommodations, services and activities may
be governed by and determined in accordance
with limitations contained in applicable
tariffs, laws, conventions or contracts
governing a Guest's relationship with such
provider. All concessionaires and their
employees operating on the
Disney Cruise
Line cruise ships, including without
limitation the fitness center, spa, hair
salon, laundry, internet cafe and photo shop
are independent contractors and Magical
Cruise Company, Limited is not responsible
for any such parties' acts or omissions in
providing any goods or services to Guests.
Walt Disney
World Resort Room Location
At Walt
Disney World Resort hotels, adjacent
rooms, connecting rooms, specific room
location and types of rooms or bedding are
on a request basis only and are subject to
availability at the time of check-in. These
requests may result in additional charges to
be paid directly to the Resort. Rollaways
and cribs are available at selected
Walt Disney
World Resort hotels on a request
basis for an additional charge, subject to
availability.
Perishables
Coolers are not permitted except if needed
for medications, baby food, or items related
to dietary constraints. Coolers containing
personal items (e.g. soda or snacks) may NOT
be brought on board. Homemade, pre-cooked or
other perishable items plus any open snack
containers will not be allowed to be brought
on board. We regret that we are unable to
provide food preparation, refrigeration or
storage on board for personal food or
beverage items.
Infant Pool Policy
For the health and safety of our Guests,
parents must observe U.S. Public Health
Service requirements by allowing only
children who are toilet trained to enter
shipboard pools and spas. Diapers and swim
diapers are not allowed. However, young
children who are not toilet trained are
welcome to enjoy the fountain play area near
the Mickey Pool that has been designed
exclusively for the enjoyment of children
wearing swim diapers.
Passports
Guests are responsible for obtaining proper
documentation to board the ship. U.S.
government regulations related to passport
requirements are subject to change.
Therefore, we strongly encourage Guests of
all ages to have a valid U.S. passport for
all cruises. Please visit the U.S.
Department of State website at
http://travel.state.gov or call the U.S.
National Passport Information Center at
877-4USA-PPT for the most current
requirements.
Guests with
Disabilities
To learn more about the
Disney Magic®
and Disney
Wonder® onboard services and
facilities available to Guests with
disabilities please review the attached
Guest with Disabilities document
(Adobe PDF)
for more information.
